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Product Support

netTrekker supports all users with a robust, in-product help section and FAQs. At the top of any netTrekker page, click the video icon to find tutorials or the question mark for support related to access, subscriptions, features and tools.

Interactive Orientation Guide

The interactive guide below will provide you with a brief orientation on using netTrekker’s digital content and tools. Clicking on the yellow circles will display the name and description of each feature. Download our similar Quick Start Guide, available in English or Spanish.

    • Personalizing Your Search Experience

      Learn more about how to personalize your netTrekker experience and perform a basic search.

      Search Experience
      • Browse Tab

        Use Browse to find resources organized by subjects, themes, topics and sub-topics.

        Browse Tab
        • Tools Tab

          Use Tools for additional ways to find resources aligned to standards or associated with famous people, to generate a dynamic timeline, or to access reference tools, such as encyclopedias, dictionaries, maps, almanacs and more.

          Tools Tab
          • Featured Tab

            The Featured content tab lets you directly access resources from your school’s or district’s premium subscriptions that have been integrated into netTrekker.

            Featured Tab
            • Content Results – Explore Quickly

              netTrekker’s powerful search tools help you quickly find just what you need to support learning.

              Search Results
              • Learn Differently – Using netTrekker Resources

                Explore the ways netTrekker can personalize your learning experience. When you select a resource from the content results page, it will open in a new tab or window.

                External Resourcee
                • My Portfolio

                  Save, organize and share your favorite resources.

                  My Portfolio

                Contact Support

                For product support during business hours, contact customer support at 1.855.KNOVATE. You may also request after hours support by submitting a request.

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